A canceled appointment hurts three people: you, your coach, and another client who could have potentially utilized your time slot. Sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is canceled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the waitlist, or a client with an emergency.
A fee of $180 will be charged when you miss or cancel an appointment without giving 48 hours advance notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be provided by 3:00 pm on Sunday at the absolute latest. You may cancel your appointment via text, phone, or email.
The only time we will waive this fee is in the event of severe or contagious illness or extreme weather. If you are unsure, please contact your coach for further guidance.
Additionally, please understand that your session should be viewed as any other necessary medical appointment would be considered. While it is a time commitment, this is for your personal betterment and consistency is vital to your achievement. That being said, two consecutive missed sessions without first reaching out to your coach, attempting to reschedule, or otherwise indicating a clear commitment to your agreement, can result in termination of the coaching relationship. If you miss two or more scheduled appointments within 30 days without canceling or rescheduling in accordance with the cancellation policy of 48 hours’ advance notice, the coaching relationship may be terminated. Your case may be reopened with the discretion of the coach; however you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most coaching companies.
Because your coach believes that the responsibility for your care is on both the client and the coach, we agree that if you are double-booked for an appointment, if we miss an appointment without notice or we are more than fifteen (15) minutes late for your appointment, you will receive a FREE therapy session.
Thank you for your understanding. We look forward to beginning this journey alongside you!